What is a CORRECT statement about the handling of events?

What is a CORRECT statement about the handling of events?
A . A single set or control actions should be established for all event classes
B . A set of control actions should define immediate response to informational events
C . incidents should be registered in response to instructional events
D . Events require a response that la tailored to the event type

View Answer

Answer: D

Explanation:

In ITIL 4, events are classified based on their impact and urgency, and different types of events require different responses. Events can be informational, warning, or exceptional. Each type requires a tailored response based on its classification to ensure that appropriate actions are taken​.

A single set of control actions for all event classes (Option A) is incorrect because it does not consider the specific needs of each event type.

Informational events (Option B) usually do not require immediate action.

Instructional events (Option C) are typically not related to incident registration.