What is a benefit of a health model?

What is a benefit of a health model?
A . It defines how events messages are processed and evaluated
B . It suggests actions to minimize negative impact of an event
C . It provides a list of prioritized monitoring objectives
D . It allows to monitor services from the user experience perspective

View Answer

Answer: D

Explanation:

A health model in ITIL 4 is used to monitor services and systems from a holistic perspective, often focusing on user experience. It helps assess the overall state of a service and its components by tracking performance and availability metrics. Monitoring from the user experience perspective ensures that services are not only functional from a technical standpoint but also meet the expectations of users.

Options like event processing and minimizing the impact of events (Option B) refer more to event management, while prioritized monitoring objectives (Option C) relate to monitoring objectives rather than the health model.