What integration pattern will allow the support Rep to watch their screen and diagnose problems customer is having in near real-time?

Customer Support Reps at Universal Containers (UC) work on a Case record in Salesforce while talking to a customer on the phone about a piece of machinery they have purchased from UC. This machine is a connected device and sends data packets to UC as the customer presses buttons on the machine.

What integration pattern will allow the support Rep to watch their screen and diagnose problems customer is having in near real-time?
A . UI Update Based on Data Changes
B . Remote Process Invocation-Request and Reply
C . Remote Process Invocation-Fire and Forget
D . Remote Call-In

View Answer

Answer: A