What happens to the prospect?

A prospect is permanently deleted from Marketing Cloud Account Engagement. That prospect then fills out a new Marketing Cloud Account Engagement form and submits their information.

What happens to the prospect?
A . An error message is displayed on the form preventing the prospect from submitting
B . A new prospect is created even though the prospect had previously been permanently deleted.
C . No new prospect is created because the prospect had previously been permanently deleted.
D . The submission of the form retrieves and restores the previously deleted prospect information including activities.

View Answer

Answer: B

Explanation:

According to the Salesforce documentation, when a prospect is permanently deleted from Marketing Cloud Account Engagement, all the associated data and activities are also deleted and cannot be restored. However, if the prospect fills out a new Marketing Cloud Account Engagement form and submits their information, a new prospect record will be created with the same email address as the deleted one, but without any of the previous data and activities. The new prospect will have a new unique ID and will not be linked to the deleted one in any way.

Reference: Salesforce documentation