Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer’s problem via the call center.
What functionality should a consultant recommend to satisfy the UC’s need?
A . omni Channel
B . Contact Request
C . Field Service
D . Mobile Connect
Answer: C
Explanation:
Field Service is a Salesforce product that enables companies to manage work orders, service appointments, service resources, and service territories. It also provides features such as scheduling optimization, mobile access, and offline support. Field Service is the recommended functionality for scheduling repair service when an agent is unable to solve the customer’s problem via the call center.
Verified Reference:
Service Cloud Consultant Certification Guide & Tips, Field Service Overview
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