What feature should a consultant recommend to meet this requirement?

Universal Containers wants to let its customers interact real-time with support agents from their computers and mobile devices.

What feature should a consultant recommend to meet this requirement?
A . Web-to-Case
B . Embedded Chat Service
C . Customer Community
D . Case Assignment Rules

View Answer

Answer: B

Explanation:

Embedded Chat Service is a feature that allows customers to interact real-time with support agents from their computers and mobile devices. Embedded Chat Service can be added to any website or mobile app with a few lines of code. Customers can initiate a chat session by clicking on a chat button or widget, and agents can respond using the Service Console. Embedded Chat Service also supports features such as pre-chat forms, chat transcripts, chat transfer, file transfer, and chatbot integration.

Verified Reference:

Service Cloud Consultant Certification Guide & Tips, Embedded Chat Service Overview