What feature can an app builder use to help agents meet this requirement?

Service agents are required to confirm a user identity before providing support information over the phone.

What feature can an app builder use to help agents meet this requirement?
A . Include Surveys as a Case related list
B . Case Validation Rules
C . Add Path to the top of the Case layout
D . Guided Action Flows on the record page

View Answer

Answer: D

Explanation:

Guided Action Flows on the record page can help service agents meet the requirement of confirming a user identity before providing support information over the phone. Guided Action Flows are a series of screens that guide agents through a predefined process, such as verifying user information, collecting case details, or resolving issues