What else do you configure for the new treatments to be present in the next-best-action recommendations?

U+ Bank has recently implemented Pega Customer Decision Hub™. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.

What else do you configure for the new treatments to be present in the next-best-action recommendations?
A . Create a channel strategy specifically for web.
B . Change the generated decision strategy.
C . Modify the Next-Best-Action Framework strategy to cater to the new web channel.
D . No need to do anything. The strategy is auto-generated.

View Answer

Answer: D

Explanation:

When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually.

Reference: Pega Academy – Decisioning Consultant – Creating triggers