What does the Create Credit Memo Request process step indicate?

You are working on an Invoice Correction Process with Credit Memo (BKL) process in SAP S/4HANA Cloud Public Edition.

What does the Create Credit Memo Request process step indicate?
A . Authorization to release a credit note
B . Customer’s intention to return the goods
C . Intention to replace the returned goods
D . Intention to credit the customer

Answer: D