What do you need to change to meet all requirements?

You need to configure the ‘Time to assign’ SLA with the following requirements:

– Severity 1 issues should be assigned within 4 hours on a 24/7 calendar.

– Severity 2 issues should be assigned within 4 hours during business hours.

– Regardless of Severity, issues with a Standard Support Level should not be measured against this SLA.

– Everything else should be assigned within 48 hours during business hours.

The current configuration is shown:

What do you need to change to meet all requirements?

A. Add and configure another goal.

B. Change the order of at least one goal.

C. Update the calendar of an existing goal.

D. Update the JQL statement of an existing goal.

View Answer

Answer: C