What describes the capabilities of Salesforce Knowledge?
What describes the capabilities of Salesforce Knowledge?
A . An automated tool that closes Cases based on historical information
B . An automated Al tool that converts Leads to Opportunities given a predefined set of conditions
C . A knowledge base composed of articles that can be written and used by support agents
D . A knowledge base that uses Alto generate an article to solve customer support issues
Answer: B
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Incorrect Answer. Correct answer is C.