What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.

What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?
A . OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
B . OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
C . Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
D . OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

View Answer

Answer: D

Explanation:

OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly.

Reference: https://trailhead.salesforce.com/content/learn/modules/dynamic-assessments-with-public-sector-solutions/create-and-configure-omni-assessment-tasks