Universal containers customer support management wants to provide proactive communication to customers who are likely to provide low customers satisfaction (CSAT) scores .
What customer-related metric should the customer support management analyze? Choose 2 Answers
A . Escalated cases by account month to date
B . High priority cases opened by account month to date
C . Time spent by account year to date
D . New cases opened by the account channel
Answer: A,B
Latest Service Cloud Consultant Dumps Valid Version with 359 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund