What customer-related metric should the customer support management analyze?

Universal containers customer support management wants to provide proactive communication to customers who are likely to provide low customers satisfaction (CSAT) scores .

What customer-related metric should the customer support management analyze? Choose 2 Answers
A . Escalated cases by account month to date
B . High priority cases opened by account month to date
C . Time spent by account year to date
D . New cases opened by the account channel

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Answer: A,B