What could you do on the incident form, for the Assignment Group field, to resolve this issue?

Your customer is complaining that Service Desk users keep accidentally assigning Incidents to the Network CAB, instead of Network Support.

You have confirmed that:

The Network Support group record has the Group types: Incident and Change

The Network CAB group record has the Group type: Change

What could you do on the incident form, for the Assignment Group field, to resolve this issue?
A .  Add a UI action to hide the Network CAB group from the list
B. Add a UI action to provide an error message if the Network CAB group is selected
C. Add Dictionary Override to specify the Incident group Reference Qualifier
D. Modify the choice list to include only the appropriate group types

View Answer

Answer: C