What could explain this?

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list.

What could explain this?

A . The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B . The manager does not have the itil role.
C . The manager is not a member of the Service Desk group.
D . The manager is not a member of the Network and Hardware groups.
E . The Assignment Group manager field is empty.

Answer: B

Explanation:

Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_CreateAGroup.html