What could best help you understand the problem and where to improve?

Your CEO thinks your organization needs to deliver more quickly. There is no shortage of opinions about how you should go about this. Some managers think they need to hire more people, some engineers think the answer is automation. You can’t pursue every idea, and some ideas may not be worth pursuing.

What could best help you understand the problem and where to improve? (choose the best answer)
A . Conduct a customer satisfaction survey to find areas of dissatisfaction.
B. All of the above.
C. Hire more people to handle the workload while also working to improve automation.
D. Create a Value Stream Map to understand the current process and its bottlenecks.
E. Analyze employee utilization rates to understand where efficiency needs to be improved.

View Answer

Answer: D

Explanation:

Value Stream mapping will help you understand your process and will highlight opportunities to eliminate waste and wait-time. Analyzing utilization may help you understand wait-time, but not the reasons behind it. Hiring more people may actually slow-down your delivery process.