What can an administrator customize for the Service Cloud console?

What can an administrator customize for the Service Cloud console?
A .  Whether the record opens as a primary tab or subtab
B .  The fields displayed in the highlights panel
C .  The interaction log fields displayed for objects without an Activity History related list
D .  Whether the SoftPhone displays in the footer or sidebar
E .  The objects displayed in the navigation tab

View Answer

Answer: A,B,E