What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)
A . Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.
B . Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.
C . Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.
D . Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling
E . Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.
Answer: BE
Explanation:
Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to navigate to different screens. Flows can simplify and streamline the customer onboarding process by automating tasks and collecting information in an easy and intuitive way. You can use Flows to create service requests that capture the customer’s details and update the related records in one place.
Flows enable customers to schedule appointments via customer communities, mobile apps. or websites. Flows can integrate with Experience Cloud sites, mobile apps, or websites to provide self-service options for customers. You can use Flows to create appointment scheduling forms that allow customers to book appointments with the right specialist at the right time and place.
Verified Reference: Salesforce Help Article 3: Salesforce Help Article 4
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