What assignment logic should the Admin use when configuring this template task?

A Salesforce Admin is configuring a new Action Plan Template. One task in that template needs to be picked up by the next available Advisor.

What assignment logic should the Admin use when configuring this template task?
A . Action Plan Creator
B . Specific User
C . Account Team
D . Role
E . Queues

View Answer

Answer: E

Explanation:

To assign a task to the next available Advisor, the Admin should use Queues as the assignment logic when configuring the template task. Queues are collections of records that can be assigned to multiple users who share workloads and responsibilities. By using Queues, the Admin can ensure that any Advisor who is part of the Queue can pick up the task when they are available.