What are two possible ways to achieve this goal?

You are a Dynamics 365 system administrator.

The customer service desk needs to be able to apply service level agreements (SLAs) on demand to customers that do not have SLAs.

You need to determine how SLAs on demand can be assigned.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

A. Use an existing customer SLA and change the conditions after assigning the SLA to the customer record.

B. Create a new SLA for each case that does not have a customer SLA.

C. Go into the SLA configuration and assign it to a customer.

D. Automatically apply SLAs to records based on business logic.

E. Assign SLAs manually to records.

View Answer

Answer: DE

Explanation:

Apply SLAs on demand.

With the enhancements made to SLAs, you can now apply SLAs to records manually. You can also automatically apply SLAs to records based on your business logic by using workflows or custom plug-ins.

Reference: https://docs.microsoft.com/en-us/dynamics365/customer-service/define-service-level-agreements