What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
What are two mandatory ICM AW configurations to get the PCS working properly? (Choose two.)
A . Configure the Survey DN, CT and associate with the Survey routing script.
B . Set iser.microapp.isPostCallSurvev’ to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
C . Set "user.microapp.isPostCallSurvey” to n before either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic.
D . Create a new call type for Post Call Survey, map incoming dialed number to a survey dialed number pattern, and associates the survey dialed number patterns to the survey call type.
E . Create a new call type for Post Call Survey, map survey dialed number pattern to the incoming dialed number, and associate the incoming dialed number patterns to the survey call type.
Answer: A, B
Explanation:
Configuring the Survey DN, CT and associate with the Survey routing script is one of the mandatory ICM AW configurations to get the PCS working properly, as it defines the destination and the treatment for the post call survey. B Setting user.microapp.isPostCallSurvey to y after either the label node or the Queue to Skillgroup/PQ node in the initial incoming DN routing script logic is another mandatory ICM AW configuration to get the PCS working properly, as it indicates that the call is eligible for post call survey. Reference = [Cisco Unified Contact Center Enterprise Features Guide, Release 12.5(1)], page 25
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