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What are two features of Knowledge? Choose 2 answers
What are two features of Knowledge? Choose 2 answers
A . Knowledge articles are always publicly available for customers.
B . Knowledge articles integrate with Service Console.
C . Users can rate the helpfulness of articles.
D . Any user can write and publish articles.
Answer: A,C
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B and C
D is wrong because : Experienced service agents and internal writers write the articles
You are correct, it is B and C
B and D *
Answer should be B and C