You are working with the Microsoft Dynamics 365 for Phones app. You have created a new Opportunity to track information that could lead to a sale while visiting a customer and have a Business Process Flow at the Qualify stage. You need to be able to update the record with information for qualifying the Opportunity.
What are three items you can capture on the Opportunity to help you manage this opportunity through to a sale? Each correct answer presents a complete solution.
A . tracking product returns
B . tracking activities related to the opportunity
C . tracking Invoice adjustment notes
D . tracking competitors
E . tracking the products in which the customer is interested
Answer: BDE
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