What are three elicitation techniques the sales rep should use?

A sales representative is using elicitation techniques to gain a better understanding of their customer’s business strategies, goals, initiatives, and challenges.

What are three elicitation techniques the sales rep should use?
A . Processing, pace analysis, and perseverance
B . Brainstorming, observation, and surveys
C . Developing, testing, and implementation

Answer: B

Explanation:

Brainstorming, observation, and surveys are three elicitation techniques that the sales rep should

use to gain a better understanding of their customer’s business strategies, goals, initiatives, and challenges. Elicitation is the process of gathering information from various sources using different methods. Brainstorming is a technique that involves generating ideas or solutions through creative thinking and collaboration. Observation is a technique that involves watching or monitoring how customers perform their tasks or use their products. Surveys are a technique that involves collecting feedback or opinions from customers using structured questions or scales.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/sales-representative-certification-prep/sales-representative-certification-prep-prepare-for-your-exam