What are these instructions known as?

A sales representative is fulfilling an order using the step-by-step instructions for that specific customer

What are these instructions known as?
A . Fulfilment procedures
B . Standard operating procedures
C . Standard engagement steps

Answer: B

Explanation:

Standard operating procedures (SOPs) are detailed instructions that describe how to perform a specific task or process. SOPs help to ensure consistency, quality, and compliance in fulfilling orders for different customers.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-essentials-basics/salesforce-essentials-sales-process