What are the top three benefits of creating a process map?

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK’s current merchandise return process.

What are the top three benefits of creating a process map?
A . Engages stakeholders, identifies improvements, and starts the change process
B . Builds accountability, increases revenue, and decreases overall time spent on requirements
C . Identifies improvements, decreases project costs, and starts the change process

View Answer

Answer: A

Explanation:

A process map is a visual representation of a business process that helps to engage stakeholders, identify improvements, and start the change process. By creating a process map, the business analyst can understand the current state of the process, identify pain points and opportunities for improvement, and communicate the findings and recommendations to the stakeholders. A process map also helps to initiate the change process by providing a baseline for measuring the impact of the proposed solutions.

Reference: https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/business-process-mapping