What are the three commonly used examples of AI in CRM?

What are the three commonly used examples of AI in CRM?
A . Predictive scoring, reporting, Image classification
B . Predictive scoring, forecasting, recommendations
C . Einstein Bots, face recognition, recommendations

View Answer

Answer: B

Explanation:

“Predictive scoring, forecasting, and recommendations are three commonly used examples of AI in CRM. Predictive scoring can help prioritize leads, opportunities, and customers based on their likelihood to convert, churn, or buy. Forecasting can help predict future sales, revenue, or demand based on historical data and trends. Recommendations can help suggest the best products, services, or actions for each customer based on their preferences, behavior, and needs.”