What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period? (Choose three.)

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period? (Choose three.)
A . Change the skill levels in WFM Configuration Utility
B . Disable Skills in WFM Configuration Utility
C . Remove the Login ID in Genesys Administrator
D . Adjust the Hiring/Termination date in WFM configuration utility
E . Grant the agent an exception in the Calendar

View Answer

Answer: ABE