What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.

What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct answers to this question.
A . Set up service categories and service catalogs.
B. Create an account with the e-mail address of the customer.
C. Set scoping questions and outgoing e-mail details in fine-tuning.
D. Configure the e-mail address in the communication channel.
E. Create an e-mail template for responses.

Answer: B,C,D