What are the different categories of organizational measures?

What are the different categories of organizational measures?
A . Activities
B. Outputs
C. Increments
D. Outcomes
E. Customer satisfaction

View Answer

Answer: A,B,D

Explanation:

Organizations measure many different kinds of things. Broadly speaking, measures fall into three categories:

● Activities. These are things that people in the organization do, such as perform work, go to meetings, have discussions, write code, create reports, attend conferences, and so forth.

● Outputs. These are things that the organization produces, such as product releases (including features), reports, defect reports, product reviews, and so on.

● Outcomes. These are desirable things that a customer or user of a product experiences. They represent some new or improved capability that the customer or user was not able to achieve before. Examples include being able to travel to a destination faster than before, or being able to earn or save more money than before. Outcomes can also be negative, as in the case where the value a customer or user experiences declines from previous experiences, for example when a service they previously relied upon is no longer available.