The testers in company A were part of the development team. Due to an organizational change they moved to be part of the support team.
What are the advantages and the disadvantages of this change?
A . Advantage: More independence in deciding what and how to test, Disadvantage: Isolation from me development team knowledge
B . Advantage: being closer to customer perspective, Disadvantage less independence in perspectives
C . Advantage: pulled to support tasks and having less time for testing, Disadvantage less chances to move a tester to development
D . Advantage: increased chances to move a tester to development; Disadvantage: pulled to support tasks and having less time for testing
Answer: B
Explanation:
Being part of the support team means that the testers are closer to the customer perspective, which is an advantage for testing, as they can better understand the user needs and expectations, and identify more realistic scenarios and risks. However, being part of the support team also means that they have less independence in deciding what and how to test, as they may be influenced by the customer’s preferences or requests, which could compromise the objectivity and effectiveness of testing.
Verified Reference: A Study Guide to the ISTQB® Foundation Level 2018 Syllabus – Springer, page 6.
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