What are information technology Service Management (ITSM) framework, such as the infrastructure Technology Infrastructure Library (ITILv3) and The Open Group Architecture Framework (TOGAF)?
A . They are Internet Engineering Task Force (IETF) standards that provide evolving guidelines and best practices for IT design and management
B . They are high-level approaches that provide recommendations and best practices for IT design management
C . They are industry-wide standards that provide guidelines for enterprise design and management
D . They are Internet Engineering Task Force (IETF) standards that define proper network design
Answer: B
Explanation:
Reference:http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library