What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
A . Know the ECE version and Engineer Specials installed.
B . Collect all ECE services logs.
C . Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
D . Restart the ECE servers.
E . Upgrade to the latest Engineer Special.
F . Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
G . Understand the customer’s intent for the flow of emails and chats.

View Answer

Answer: A,B,F,G