What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)
A . Know the ECE version and Engineer Specials installed.
B. Collect all ECE services logs.
C. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
D. Restart the ECE servers.
E. Upgrade to the latest Engineer Special.
F. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
G. Understand the customer’s intent for the flow of emails and chats.

View Answer

Answer: A,B,C,D