What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2)
A . Replaces the need for an email channel
B . Eliminates tracking of customer entitlements
C . Uncovers gaps in the knowledge base
D . Reduces incoming call volume
Answer: C,D
Latest ADM-261 Dumps Valid Version with 355 Q&As
Latest And Valid Q&A | Instant Download | Once Fail, Full Refund