What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

• They often need to refer back to their documents for routine customer requests

• They are able to handle the majority of customer request themselves despite of current challenges

• Routine customer requests require many clicks and they want the new system to focus user experience.

One of the common MACD transactions is to increase the quality of the assets

What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents’ feedback while minimizing implementation efforts?
A . Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
B . Leverage the CPQ cart for all cases minimize the implementation effort
C . Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
D . Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

View Answer

Answer: A