What additional functionality does Communicate bring to Genesys Cloud CX?

What additional functionality does Communicate bring to Genesys Cloud CX?
A . Knowledge-based features, such as FAQs and communities.
B . Unified communications features, such as telephony, unified messaging, voice conferencing, and
auto-attendant.
C . Call center features, such as ACD and scripting.
D . Directory capabilities, such as advanced search, profiles, and keyword searching.

View Answer

Answer: B

Explanation:

Communicate is a feature that brings unified communications features to Genesys Cloud CX, such as telephony, unified messaging, voice conferencing, and auto-attendant. Communicate allows users to make and receive phone calls, send and receive messages, join voice conferences, and access voicemail within Genesys Cloud CX. Communicate also integrates with third-party applications, such as Salesforce, Microsoft Teams, Zoom, etc.

Reference:

https://www.genesys.com/pricing

https://www.genesys.com/genesys-cloud/features/communicate