What activity is MOST LIKELY to be a responsibility of the problem management team?

A service provider has different product focused teams, plus a small problem management team.

What activity is MOST LIKELY to be a responsibility of the problem management team?
A . Identifying and logging problems
B . Investigating problems
C . Coordinating problem solving teams
D . Reviewing known errors

View Answer

Answer: C

Explanation:

In organizations where multiple product-focused teams exist alongside a small problem management team, the problem management team’s primary role is often to coordinate problem-solving activities across these teams. This ensures that the right people are involved in the investigation and resolution of problems, facilitating collaboration and driving solutions.

Identifying and logging problems (Option A) is typically performed by product-focused teams or incident management.

Investigating problems (Option B) may be a shared responsibility but is often handled by the product-focused teams.

Reviewing known errors (Option D) is part of the error control process but not the main responsibility in a coordination-heavy role.