What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

What actions do you need to perform to create an incident for SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.
A . Create incident through Settings > Incident
B . Log incident through SAP for Me
C . Log incident with SAP Service Cloud user ID
D . Activate Built-In Support

Answer: B, D