What 2 steps should the Financial Advisor take in the Financial Services Cloud App to capture that information?

A client has called their Financial Advisor to open an Education Savings Account for their first child.

What 2 steps should the Financial Advisor take in the Financial Services Cloud App to capture that information?
A . Create a Life Event for the birth of the child and a Referral for the Education Savings Account
B . Create a case and include the target Savings amount for the Education Savings Account and relate the case to the child’s Person Account.
C . Create a Referral for the Banker for an Education Savings Account
D . Create a Life Event for the birth of the child and a Financial Goal for the Education Savings Account
E . Create two Life Events, one for the birth of the child and one for the Education Savings Account.

View Answer

Answer: AD

Explanation:

The following steps should be taken by the Financial Advisor in Financial Services Cloud App to capture the information about opening an Education Savings Account for their client’s first child: Create a Life Event for the birth of the child and a Referral for the Education Savings Account. A Life Event is a construct in Financial Services Cloud that allows you to track significant events in your client’s life that may affect their financial needs or goals. You can use Life Events to create a record for the birth of the child and link it to the client’s account. A Referral is a construct in Financial Services Cloud that allows you to capture a customer need or interest and assign it to another advisor or line of business. You can use Referrals to create a record for the Education Savings Account and route it to the appropriate banker.

Create a Life Event for the birth of the child and a Financial Goal for the Education Savings Account. A Financial Goal is a construct in Financial Services Cloud that allows you to track your client’s financial objectives and measure their progress towards achieving them. You can use Financial Goals to create a record for the Education Savings Account and associate it with the client’s account and financial accounts.

Verified Reference: Salesforce Financial Services Cloud User Guide, page 29.: Salesforce Financial Services Cloud User Guide, page 30.: Salesforce Financial Services Cloud User Guide, page 33.