Using the Lightning Service Console, how can a contact center manager see which service agents are currently available to accept new cases?

Using the Lightning Service Console, how can a contact center manager see which service agents are currently available to accept new cases?
A . Omni-Channel Analytics
B . Omni-Channel Utility component
C . Omni-Channel Supervisor tab

View Answer

Answer: C

Explanation:

The Omni-Channel Supervisor tab in the Lightning Service Console provides real-time visibility into the status of service agents, including who is currently available to accept new cases. This feature allows contact center managers to monitor and manage agent availability and workload effectively, ensuring efficient case distribution.