Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site? Choose 3 answers
A . Create an FAQ Knowledge article.
B. Deploy a chatbox to address common questions.
C. Enable Chatter Questions to encourage peer-to-self-service
D. Create a public ‘’announcement only’ group for moderators to address common questions.
E. Create an FAQ rich text component on the Home page.

View Answer

Answer: A,B,C