Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)
A . Manage cases on behalf of customer service agents
B . Create cases on behalf of customers
C . Manage requests on behalf of customer service agents
D . Create requests on behalf of customers
E . Manage major incident communication on behalf of a customer service manager

View Answer

Answer: B, D

Explanation:

Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/customer-service-management/concept/employee-create-case-for-customer.html