User1 moves emails into the Dynamics 365 folder. User1 reports that the emails are not being tracked. You need to resolve the issue. What should you do?

You enable folder-level tracking functionality for all users. A user named User1 creates a folder named Dynamics 365 underneath her in box.

User1 moves emails into the Dynamics 365 folder. User1 reports that the emails are not being tracked. You need to resolve the issue. What should you do?
A . Ensure that the Microsoft Dynamics 365 for Outlook client is installed.
B . Configure server-side synchronization for Microsoft Exchange.
C . Ensure that Microsoft Exchange rules are created.
D . Instruct the user to create a folder tracking rule.

View Answer

Answer: D