User satisfaction gap lies in the difference between: (choose the best two answers)

User satisfaction gap lies in the difference between: (choose the best two answers)
A . The user’s actual experience.
B. The total market size.
C. The user’s desired experience.
D. The current market share of the product.

View Answer

Answer: A,C

Explanation:

Empiricism asserts that knowledge comes from experience and making decisions based on what is known. Scrum employs an iterative, incremental approach to optimize predictability and control risk. The Scrum Team does work based on perceived value. Only after the work is released to the users, can we measure and validate the perceived value against the actual value. This is considered the customer or user satisfaction gap; the difference between a customer or user’s desired experience and their current experience. A key-value measure of Unrealized Value.