Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCSadoption? Choose 2 answers

Universal Containers wants to implement best practices for its customer support teams and has decided to follow a Knowledge-Centered Support (KCS) methodology Which two benefits can be expected from KCSadoption? Choose 2 answers
A . A knowledge article life cycle that is implemented correctly the first time and does not need to change
B . Reduced first contact resolution
C . A knowledge article life cycle that evolves based on usage and demand
D . Reduced issue resolution time

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Answer: B,D