Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entitlements as agreements in its legacy system. The legacy system will be archived and unavailable after go-live. Agents will need easy access to case information for the last one year.
Universal containers is migrating from a legacy system to the service cloud. The company currently tracks entitlements as agreements in its legacy system. The legacy system will be archived and unavailable after go-live. Agents will need easy access to case information for the last one year.
A . Migrate closed cases with milestones and entitlements
B . Migrate open and closed cases with milestones and entitlements
C . Migrate open and closed cases without milestones and entitlements
D . Migrate closed cases to a custom read-only object
Answer: A
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