Today’s patients’ perception of the quality of our healthcare system is not favourable. In healthcare, qualityis household word that evokes great emotion, including:

Today’s patients’ perception of the quality of our healthcare system is not favourable. In healthcare, qualityis household word that evokes great emotion, including:
A . Frustration and despair, exhibited by patients who experience healthcare services firsthand or family members who observe the care of their loved ones
B. Anxiety over the ever-increasing costs and complexities of care
C. Patient centered measures
D. Timely care that may be experienced in terms of performance of services

Answer: A, B