To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
A . CMS
B . Quality
C . Phone
D . Dialer

View Answer

Answer: C

Explanation:

To have voice recording with Avaya Contact Recorder Advanced (ACRA), Avaya Workforce Engagement requires a Phone data source type. A Phone data source type is used to import phone-related data from ACRA, such as agent IDs, extensions, call IDs, call durations, and call directions. This data is used to associate voice recordings with agents and calls in the Avaya Workforce Engagement system.

References:

Avaya Workforce Engagement Integration Services User Guide, page 294

Avaya Workforce Engagement Integration Services User Guide, page 464